Splash Aquatics Ltd

By booking or enrolling in swimming lessons, courses, memberships or other services provided by Splash Aquatics Ltd, you agree to the following Terms & Conditions, subject to your statutory consumer rights.

These Terms & Conditions apply to all customers, swimmers, parents, guardians and visitors using our services.

Important Safety Policy

All children under the age of 16 must be accompanied by a responsible parent or guardian who remains on-site throughout their swimming lesson.

Children must not be dropped off and left unattended.

Parents and guardians remain responsible for their children before and after their scheduled lessons, including in reception, changing rooms and waiting areas.

Splash Aquatics instructors are responsible for providing appropriate instruction and supervision during scheduled lessons.

1. Bookings & Enrolment

• All swimming lessons must be booked through our approved booking system or directly with Splash Aquatics.
• Bookings are confirmed once accepted and the required initial payment has been received.
• No swimming lesson space is guaranteed until the booking has been confirmed.
• Enrolment secures a reserved class space, instructor allocation, staffing and associated operational commitments.
• Spaces are limited and allocated according to availability.
• Customers must provide accurate registration information.
• Splash Aquatics reserves the right to recommend an alternative class based on age, ability or safety considerations.
• Class availability may change at any time until a booking is confirmed.

2. Membership Structure & Teaching Year

Splash Aquatics operates an ongoing monthly membership system.

• The standard Learn to Swim membership costs £60 per month.
• Membership provides a reserved place in a regular weekly swimming class.
• Lessons operate across 50 teaching weeks per year.
• Two weeks are excluded from the annual teaching programme for planned closures.
• Membership fees are calculated across the teaching year and spread evenly over 12 monthly payments.
• Memberships continue automatically until cancelled.
• Membership is based on a reserved class space rather than individual attendance.
• Monthly payments remain consistent regardless of whether a calendar month contains four or five scheduled lessons.

Planned closure dates will be communicated to customers in advance.

3. Payments & Membership Fees

• Monthly membership payments are due on the 1st of each calendar month.
• Payments may be collected by Direct Debit or another approved payment method.
• The standard monthly Learn to Swim membership fee is £60.
• Customers joining partway through a month may be required to make an initial payment.
• For eligible reception bookings, the initial payment is calculated at £14.40 per scheduled lesson in the initial billing period, including the first lesson, capped at £60.
• The initial payment amount will be confirmed before booking.
• Membership fees must be paid by their due date.
• Customers are responsible for maintaining valid payment details.
• Failed payments may result in temporary suspension of lessons following reasonable notice and an opportunity to resolve the issue.

Splash Aquatics reserves the right to review membership fees. Any changes affecting existing members will be communicated in advance.

4. Cooling-Off Period

Where applicable under UK consumer law, customers booking online or at a distance may have a statutory 14-day cancellation period.

If a customer requests that lessons begin during an applicable cooling-off period, they may be required to pay a proportionate amount for services already supplied, where permitted by law and where the necessary request and information requirements have been satisfied.

Any refund due will be calculated in accordance with applicable consumer legislation.

Statutory cancellation rights are separate from our standard membership cancellation policy.

5. Membership Cancellation Policy

Splash Aquatics operates the following monthly cancellation arrangements.

Cancellations requested between the 1st and 7th of the month:

• Membership will end on the final day of the same calendar month.
• No further monthly membership payment will be due.
• Swimmers may continue attending their scheduled lessons until their membership ends.

Cancellations requested between the 8th and the final day of the month:

• One final £60 monthly payment will be due on the 1st of the following month.
• The swimmer may continue attending lessons until the end of the following month.
• Membership will then terminate automatically.

Cancellation requests must be submitted through an available membership cancellation facility or directly to Splash Aquatics.

Cancellation confirmation will be provided.

Customers should not rely solely on cancelling a Direct Debit mandate as a means of terminating their membership agreement.

Nothing in this section restricts statutory cancellation or other consumer rights.

6. Missed Lessons & Non-Attendance

Membership secures a regular swimming lesson space rather than individual attendance.

Missed lessons due to personal circumstances do not automatically qualify for refunds, credits or transfers.

Examples include:

• Illness or injury
• Hospital or medical appointments
• Holidays or travel
• Family emergencies
• School commitments
• Transport difficulties
• Changes in work schedules
• Late arrival
• Other personal circumstances

Customers should notify Splash Aquatics where possible if a swimmer cannot attend.

Statutory consumer rights remain unaffected.

7. Catch-Up Lessons

Splash Aquatics may offer catch-up lessons as a goodwill gesture where suitable class spaces are available.

Catch-up lessons:

• Are not guaranteed.
• Depend on available capacity.
• Must be appropriate for the swimmer's age and ability.
• Cannot be exchanged for money.
• Do not automatically carry forward.
• May be subject to scheduling restrictions.

Splash Aquatics is not obliged to provide goodwill catch-up lessons for customer absences.

8. Medical Membership Freezes

Splash Aquatics does not routinely offer membership freezes for holidays or personal commitments.

Where a swimmer is unable to participate because of a significant medical condition or injury, a temporary membership freeze may be considered.

• Requests will be assessed individually.
• Relevant supporting medical evidence may be requested where reasonably necessary.
• Approval is subject to management review.
• The duration and effect of any approved freeze will be confirmed in writing.
• Medical information will be handled confidentially.

Any applicable statutory rights remain unaffected.

9. Lessons Cancelled by Splash Aquatics

Occasionally, lessons may be cancelled due to:

• Pool closure or maintenance
• Water quality concerns
• Instructor illness or unavailability
• Equipment failure
• Emergency situations
• Other operational or safety circumstances

Where possible, a suitable replacement lesson will be arranged.

If a replacement lesson cannot reasonably be provided, an appropriate credit or refund will be considered in accordance with the circumstances and applicable consumer rights.

Replacement lessons may be offered at alternative days or times.

Customers will be informed of cancellations as soon as reasonably possible.

10. Swimming Ability & Class Placement

Swimming lessons are organised according to age, swimming ability and developmental requirements.

Splash Aquatics operates a progressive swimming programme designed to support confidence, water safety and swimming technique.

Our Learn to Swim stages are:

1. Splashers
2. Little Gliders
3. Aqua Explorers
4. Super Swimmers

Splash Aquatics may assess a swimmer and recommend a different class or stage where appropriate.

• Progression depends on individual ability.
• Class transfers are subject to availability.
• Parents will be informed of proposed changes.
• A particular instructor or lesson time cannot be guaranteed indefinitely.
• We will aim to minimise disruption when arranging class changes.

11. Instructor & Timetable Changes

Splash Aquatics may occasionally change instructors, class groupings or lesson times for operational, safety or developmental reasons.

We will make reasonable efforts to maintain consistent teaching arrangements.

Where a significant change affects an existing booking, we will discuss suitable alternatives and respect applicable consumer rights.

12. Punctuality & Attendance

• Swimmers should arrive in sufficient time to change and prepare for their lesson.
• Lessons begin and finish at their scheduled times.
• Late arrivals will not receive additional lesson time.
• Missed time cannot be added to a later lesson.
• Repeated lateness may affect swimming progression.
• Customers should notify Splash Aquatics of anticipated absences where possible.

13. Parent & Guardian Responsibilities

Parents and guardians must:

• Remain on-site throughout lessons for children under 16.
• Supervise children before and after lessons.
• Ensure children follow venue rules.
• Provide accurate emergency contact information.
• Inform staff of relevant health or support requirements.
• Collect children promptly following their lesson.
• Follow reasonable instructions from Splash Aquatics staff.

Children must not be left unattended in changing rooms, reception or waiting areas.

14. Health & Medical Disclosure

Parents, guardians and adult swimmers must disclose relevant medical conditions, disabilities or additional support needs that may affect safe participation.

Information should be provided before lessons begin and updated whenever circumstances change.

Swimmers should not attend lessons when they have a contagious illness or a medical condition that makes swimming unsafe.

Splash Aquatics may request appropriate medical guidance where necessary to assess safe participation.

Staff will take reasonable steps to support swimmers' individual needs.

15. Pool Hygiene & Safety

All customers must follow pool hygiene and safety requirements.

• Swimmers should shower before entering the pool.
• Appropriate swimwear must be worn.
• Suitable swimming nappies must be used where required.
• Outdoor footwear must not be worn in designated clean poolside areas.
• Running, pushing and unsafe behaviour are prohibited.
• Glass containers and other hazardous items are not permitted in poolside areas.
• Food and hot drinks are not permitted in the swimming pool area.
• Swimmers must follow staff safety instructions.
• Customers must comply with emergency evacuation procedures.

Splash Aquatics may temporarily restrict access where necessary to protect health and safety.

16. Behaviour & Code of Conduct

All swimmers, parents, guardians and visitors must treat staff and other customers respectfully.

The following behaviour is prohibited:

• Aggressive or threatening conduct
• Bullying or harassment
• Abusive or inappropriate language
• Repeated disruption of lessons
• Deliberate damage to facilities
• Failure to follow reasonable safety instructions
• Behaviour that places others at risk

Serious or repeated breaches may result in suspension or termination of services, subject to applicable consumer rights.

17. Photography & Video Recording

To protect the privacy and safeguarding of swimmers:

• Photography and video recording are not permitted in changing rooms.
• Photography in poolside or viewing areas requires permission from Splash Aquatics.
• Customers must not photograph or record other swimmers without appropriate permission.
• Promotional photographs or videos of identifiable children will only be used with appropriate consent.
• Customers may decline promotional photography without affecting their membership.

18. Personal Belongings & Lost Property

Customers are responsible for their personal belongings.

Splash Aquatics recommends that valuables are not brought to the venue unnecessarily.

Lost property should be reported to staff.

Unclaimed belongings may be disposed of or donated after a reasonable retention period, subject to applicable law.

Splash Aquatics is not responsible for loss or damage unless liability arises through negligence or another applicable legal obligation.

19. Facility Rules

Customers and visitors must follow all displayed facility rules and reasonable staff instructions.

Access may be restricted to designated customer areas.

Customers must not interfere with pool equipment, emergency exits or safety systems.

Smoking and vaping are not permitted inside the premises.

Assistance dogs will be accommodated in accordance with applicable legal requirements and appropriate safety arrangements.

20. Communication & Customer Support

Splash Aquatics may contact customers regarding:

• Booking confirmations
• Class changes
• Membership payments
• Lesson cancellations
• Swimming progression
• Important safety information
• Operational updates

Customers are responsible for keeping their contact information accurate.

Complaints or concerns should be raised directly with Splash Aquatics.

We aim to investigate concerns fairly and respond within a reasonable period.

21. Membership Suspension & Termination

Splash Aquatics may suspend or terminate a membership where:

• Payments remain outstanding after reasonable notice.
• There is a serious or repeated breach of these Terms & Conditions.
• A swimmer or accompanying adult presents a significant safety risk.
• Continued participation cannot reasonably be accommodated.

Where appropriate, customers will be given an opportunity to resolve the issue before termination.

Any refund or other remedy will be assessed in accordance with applicable consumer law.

22. Liability & Risk

Swimming is a physical activity involving inherent risks.

Splash Aquatics will take reasonable steps to provide a safe environment, appropriate supervision and instruction delivered with reasonable care and skill.

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded.

Accidents or injuries occurring at the venue should be reported to staff as soon as reasonably possible.

23. Data Protection & Privacy

Splash Aquatics collects and processes personal information in accordance with applicable UK data protection legislation.

Information may include registration details, contact information, booking records, attendance information and relevant medical or support information.

Further details are provided in our separate Privacy Policy, available on our website. Read our Privacy Policy.

24. Changes to Terms & Conditions

Splash Aquatics may update these Terms & Conditions to reflect changes in legislation, operations or services.

Material changes affecting existing memberships will be communicated in advance where appropriate.

Customers will retain their applicable legal rights.

25. Acceptance of Terms

By completing a booking or enrolling in a Splash Aquatics programme, customers confirm that they have been provided with these Terms & Conditions and agree to the applicable booking and membership arrangements.

Customers are responsible for reviewing the terms before completing their booking.

Nothing in these Terms & Conditions affects statutory consumer rights.